Privacy Policy

Thank you for choosing Trackr Lab!

We want to provide you with the best possible experience so that you can enjoy our service. This is why it is important that we explain to you why and how we collect, use, and process your personal data when you use our service. The purpose of this privacy policy is to describe the conditions under which Trackr Lab processes your personal data and the commitments made in this regard, in compliance with Regulation (EU) 2016/679 of April 27, 2016 on protection of individuals with regard to the processing of personal data and the free movement of such data and of the law n ° 78-17 of January 6, 1978 relating to data processing, files and freedoms as amended.


This privacy policy provides all the essential information relative to the use of your personal data by Trackr Lab. It applies to all existing services of Trackr Lab and, unless otherwise specified, new and additional services added will also be subject to it.

The aim of this policy is mainly to:

  • explain what personal data we collect, for what purpose we collect it and use it, and with whom we share it;
  • specify how we process your personal data and for what purposes;
  • define your rights and choices relative to the personal data we collect and process, and how we protect confidentiality.

All collection, processing and use (hereafter “usage”) of data by Trackr Lab is exclusively for the purpose of providing Trackr Lab services (hereafter “services”). The services have been designed with the goal of collecting as little personal data as possible to function. By “personal data”, we mean all particulars related to an identified or identifiable natural person (the “data subject”).

The following statements describe which types of data we collect when you use our services, what happens with this data, and how you can object to this data processing, where applicable.

Responsible Entities

The website is published by the company Trackr Lab, SAS with a registered capital of 1000€, located 96 Rue Paradis, 13006 Marseille – France, + 33 63 14 86 07. The website publications director is Mr Maxime Serniclay. The website is hosted by the company GoDaddy, 2155 E. GoDaddy Way, Tempe, AZ 85284 United States.

What data we collect

The personal data processed by Trackr Lab are adequate, relevant and limited to what is necessary for the purposes for which they are processed. The provision of personal data is sometimes required, this requirement being of a regulatory or contractual nature or conditioning the conclusion of a contract. Trackr Lab will notify you when you are required to provide personal data. If this is the case, failure to provide such data may make Trackr Lab unable to meet regulatory obligations, respond to your requests, or perform a contract in connection with the Trackr Lab service. Therefore :

  • we collect and process personal data relating to users of the service when they register for Trackr Lab services (e-mail address, name, artist name). These data are required to create the user account and you also have the possibility to personalize your account by providing additional data (user avatar);
  • we collect and process the personal data of users of the service when they use Trackr Lab service. This data may include information about your interaction with Trackr Lab services such as the files you upload or store, the project your create through your account, your interactions with the Trackr Lab service team and technical data related to your connections to the Trackr Lab services;
  • we collect and process personal data collected with prior consent of the user of the service to provide additional functionality. This data may include voluntary mobile data collected with your permission to improve your user experience on your mobile device (photo, contacts), your payment data when you make a purchase through the Trackr Lab service such as your name, your date of birth, your banking information, your postal code and your mobile phone number, the data to allow Trackr Lab and its partners to send you marketing and prospecting communications through your login e-mail address;
  • we collect and process personal data relating to persons requesting information or making contact with the Trackr Lab service;
  • we collect and process personal data relating to people applying for a position or an internship within the team dedicated to the service of Trackr Lab.


The use of the Trackr Lab Services is invoiced in return in the form of an Semestrial or Monthly Subscription, the price of which is indicated on our pricing page and/or sent by e-mail by quote. The Subscription will take effect from the date of electronic validation hereof. It is concluded for an indefinite period with or without a minimum initial period of commitment, depending on the Subscription formula that the User has chosen. To be able to benefit from the Services, except for the free trial, the User will pay a periodic fee in accordance with the specific conditions specified by the terms of services.

Access to the Services and the use of the related extensions is a right granted exclusively under the conditions determined by the Subscription taken out, in particular for the number of Users, the functionalities, the assistance and the storage space defined by the formula subscribed.

How do we use your personal data? For what purposes and on what grounds?

Depending on the context in which the personal data are collected, they are processed for the following purposes:

  • Data for registration and creation of a user account: we collect and associate with your account the information that you provide to us when you carry out operations of connection to your account or subscription to a subscription in order to allow you to use the service of Trackr Lab;
  • Service Usage Data: we collect information related to how you use the Trackr Lab service, including the actions you take through your account, in order to personalize and improve your experience and develop new services or new functionalities attached to the Trackr Lab service;
  • Payment data: we collect your payment data in order to process your payment requests related to the use of your account such as the purchase of a subscription or its renewal. These data also allow us to prevent or detect possible fraud;
  • Marketing data: we will send you from time to time, either directly or via one of our partners, by email, notification or other message, in accordance with the authorizations you have granted us, communications intended to promote the Trackr Lab service and keep you informed of available updates. You have the option to unsubscribe at any time if you no longer wish to receive these communications by updating your preferences;
  • Recruitment data: we may need to collect your data (curriculum vitae, cover letter, etc.) in order to manage a recruitment process initiated via the Trackr Lab website. We may also store this data, based on your consent, in order to contact you later for a position in power within the Trackr Lab team.

We collect and use the personal data described above in order to provide you with a reliable and secure service. We also collect and use your personal data in execution of pre-contractual or contractual measures or when their processing is necessary for the purposes of the legitimate interests pursued by the activities of Trackr Lab. These different treatments can also be based on your consent, when you have, by a free, specific, informed and unambiguous manifestation of will, accepted the processing of your personal data.

Who are your personal data intended for?

Your personal data is intended only for people who need to know it within Trackr Lab, in the performance of their duties and within the strict limits of their powers.

However, we may share your personal data with other people working for and with Trackr Lab, and in particular certain third parties acting as service providers or subcontractors, within the meaning of the applicable regulations, to which Trackr Lab may use the purposes of processing your personal data to ensure, improve, protect and promote the service of Trackr Lab. Trackr Lab undertakes to call only on trusted third parties with sufficient guarantees as to the implementation of appropriate technical and organizational measures so that the processing meets the requirements of the applicable regulations and guarantees the protection of your rights.

In addition, some of your personal data is visible and publicly accessible on the Trackr Lab service. These include your username, email address, profile picture, if applicable, subscribers and subscriptions.

Finally, other features of the Trackr Lab service allow you to share some of your personal data when this sharing is necessary for the proper use of the Trackr Lab service or when you give your authorization to third-party providers (applications third parties) to share this data while giving them access to your information and your account. Third party use of your information is governed by their own privacy policies and terms of use.

How long are your personal data kept?

When you create an account, we keep your personal data for as long as necessary to provide you with Trackr Lab services. In the event of deletion of the account, the personal data communicated will be deleted within 365 days or will be made anonymous so that you can no longer be identified.

Personal data kept for accounting purposes are kept for a period of 10 (ten) years from the end of the financial year concerned.

The personal data collected and processed for the purposes of recruitment are kept for the period necessary to process the application and in the event of a negative outcome for 3 (three) years from the last exchange, unless opposed by the concerned candidate.

Certain personal data may also be retained, if necessary, to comply with legal obligations, dispute resolution and/or the application of agreements.

What are your rights and preferences?

You have control over your personal data, how it is collected, used and shared. As such, the following rights are granted to you:

  • Right of access: you have the right to obtain confirmation that personal data is or is not being processed Trackr Lab and, when it is, to request access to the personal data that we treat;
  • Right of rectification: you have the right to request the rectification or updating of personal data concerning you when they are inaccurate or incomplete;
  • Right to erasure (“right to be forgotten”): you have the right to ask us to permanently delete your personal data under the conditions and limits provided for by the applicable regulations;
  • Right of restriction: you have the right to ask us to limit the processing of your personal data under the conditions and limits provided for by the applicable regulations;
  • Right to object: you have the right at any time to object to the processing of your personal data under the conditions and limits provided for by the applicable regulations. You can also object to the processing of your personal data for marketing or prospecting purposes;
  • Right to portability: you have the right to request and receive a copy of your personal data in electronic format, as well as to transmit this personal data for use by a third party responsible for processing;
  • Right to withdraw your consent: when the processing of your personal data is based on your consent, you have the right to withdraw it at any time;
  • Right to define post-mortem directives: you can define and communicate to Trackr Lab specific directives relating to the retention, erasure and communication of your personal data after your death.

To enable you to exercise these rights, you have access through your user account to the confidentiality and notification settings which allow you to control and possibly restrict access to your personal data by setting your own preferences.

Securing your Data

In order to secure your data we have put in place technical and organisational measures which meet the requirements of the GDPR, and require any third-party service providers we use to do the same.

Copyright Policy

Trackr Lab respects intellectual property rights and expects its users to do the same.

If you own a copyright, or you are a proxy holder of a copyright and you believe that content available directly through the Trackr Lab service infringes your copyrights, you are welcome to directly inform us. For this, you can send us a statement to notify an infringement of your copyright to the following address:

Trackr Lab
96 Rue Paradis
13006 Marseille

The statement should contain as much details as possible, including:

  • identification number of each protected work (ISRC, ISWC) whose infringement is presumed or at least complete information related to the track (name, artist, support, author, composer, producer (etc) of the work);
  • link (URL) to where the infringement is signaled, and where the access must be disabled;
  • details about the claimant/plaintiff (name, address, telephone number, e-mail address) ;
  • a bonafide certificate from the claimant/plaintiff;
  • an affidavit on the accuracy of the information filled out on the complaint and the ownership protected work whose infringement is presumed.
  • full legal name and an handwritten signature or a certified electronic signature.

Trackr Lab will promptly process any alleged breaches and may, in its sole discretion, implement any action deemed appropriate, removing any content or user account from the Trackr Lab Site if necessary.

Data and Metadata Policy

You remain the owner of all the files you upload on your Trackr Lab workspace and of all the metadata linked to those files. This is true whether those metadata are imported with the files you upload on Trackr Lab or entered online by a member of your workspace.

While waiting for the implementation of a back-up/export feature functionality which will allow you to download all your data (catalog, metadata, projects, information and usage statistics), forecasted in our roadmap, you can contact us at any time at and we will provide you with all information, data and files belonging to you as soon as possible.

Cookie Policy

The purpose of this policy is to provide you, as a User of Trackr Lab services, with information about the cookies used by Trackr Lab.

We use cookies and web beacons to provide, enhance, upgrade, protect, and promote our Trackr Lab services. These cookies ensure different duties/missions/functions. For instance, it helps us save your login information, to understand your interactions with services offered by Trackr Lab, and then to improve your user experience based on those collected data. It can also help to make ads seen on internet more relevant to you.

The type of cookies used change according to its purpose. As such, we make the difference between cookies strictly necessary to allow you to fully use Trackr Lab services ; performance cookies used to collect and improve performance data from the Trackr Lab website; feature cookies to record your choices to improve your experience as a Trackr Lab User; as well as targeting cookies used to collect your browsing pattern to generate tailored ads.

You have the option to set up your browser to not accept cookies, but it may make your browsing slower and limit your ability to fully use Trackr Lab services. For that purpose, you can withdraw or modify your consent to the use of cookies at any time. You can use your web browser settings to accept, reject, and delete cookies by following your browser instructions.

Thank you for reading our cookie policy!

For any inquiry, contact us at

For any further information regarding the Cookie Policy, your are welcome to contact Trackr Lab with a detailed request including; last name, first name, e-mail address at the following address:

Trackr Lab
96 Rue Paradis
13006 Marseille